Kennards Hire Beenleigh has been crowned Branch of the Year for 2018. The south east Brisbane branch outperformed more than 170 other Kennards Hire branches across Australia and New Zealand to take out the title for the first time.
Achieving the highest Quality Operational Management (QOM) score of 97.3%, the Beenleigh, QLD branch came out on top for both their exceptional operational standards and customer service. Lift & Shift Hindmarsh, SA was the runner up and Rail Brendale, QLD was awarded third place at the equipment hire company’s awards night finale on Wednesday, 5 September at Crown in Melbourne.
Beenleigh Branch Manager, Alex Hoffman, said, “It’s a real achievement to receive the Kennards Hire Branch of the Year Award for the first time. We’ve got almost 30 branches in Queensland so to top the list of those, and then receive the company wide Branch of the Year Award, is really something. It’s a testament to the team here, how they take pride in everything they do. From making safety a priority to delivering quality service and products for every single customer that walks in the door. The Kennards culture really makes a difference to the way in which everyone goes about their job. If you love what you do, you go the extra inch to make sure everything is done just right.
Developed by Andy and Neville Kennard back in the late 1960s, QOM plays an important role in maintaining the Kennards Hire culture and standards, ensuring the procedures and processes used at any branch mirror the rest of the business. Each branch is evaluated on their safety, equipment, premises, management, telephone skills and customer satisfaction to ensure they are always delivering the best service to all customers.
Sean Brown, Kennards Hire Quality & Audit Manager, said, “QOM not only helps us reach our goal of being ‘The Best Hire Company in the World’, it also brings to life our values of being Fair Dinkum, One Family, Every Customer a Raving Fan and Taking Hire Higher, on a daily basis.
This year, QOM has reached its 50 year milestone and there are now 10 full time auditors across both Australia and New Zealand, who complete audits three times a year, do in-branch training, elevated work platform training and competency assessments.