Komatsu moved into new premises in Mt Isa, Queensland, giving it significantly enhanced capabilities in servicing and supporting its mining and construction customers in the region.
Located at 3/23-25 Northbridge Road, Kalkadoon, the branch is supervised by Jason O’Brien.
According to Jason, the new branch, which represents a significant improvement over its previous Mt Isa operation, includes a 600 sqm workshop incorporating two 50 sqm work-bays and a 10 tonne overhead crane, a 600 sqm parts warehouse with over 1500 line items in stock, as well as office and support facilities.“Our service and support capabilities at Mt Isa now include machine midlife and full rebuilds, component repairs and rebuilds, field service and repairs, and onsite labour hire,” said Jason.
In addition to parts holding for Komatsu’s own products, stocks on hand include a range of aftermarket parts, including Exide batteries, Hella and Ionic lights, Fleetguard filters, undercarriage parts (both Komatsu OEM and aftermarket), ground engaging tools (OEM, KVX, Hensley and aftermarket) and hydraulic hoses and components (OEM and Pirtek).
“Our two fully equipped 50 sqm work bays include a 10 tonne overhead crane, allowing us to carry out all types of repairs and servicing of equipment, ranging in size from utility machines to 100-tonne trucks and 130-tonne excavators,” he said.
“In addition, our onsite cylinder repair bench means we can carry out hydraulic cylinder repairs for any size machine.”
Kris Burford, Komatsu’s Regional General Manager for Northern Queensland, said Komatsu’s Mt Isa branch, which currently employs four field service fitters, is looking to engage more as demand increases.
The branch also has three site-compliant field service vehicles, a 4WD truck with HIAB crane and two 4WD Hilux utes.
“We have set up Mt Isa to be a fully self-sufficient operation, capable of all repairs from servicing, breakdowns and general repairs through to full machine rebuilds,” said Kris.
Komatsu’s customer base in the Mt Isa region includes copper, lead, zinc and gold mining, construction and rural operations.
“As a result of Komatsu’s formation of Komatsu Mining Corporation through our acquisition of Joy Global and its range of surface and underground mining equipment, we have significantly increased the range of products and applications that we now service and support,” he said.
“This includes the ability to support and service Komatsu raise boring drill systems and conveyor systems, and we will be further developing our support capabilities around additional hard rock underground mining equipment that we look forward to introducing in the region.
“Komatsu has been supporting the Mt Isa region for over 20 years, backed by centralised technical support, and we are delighted to now be offering a significantly upgraded service and support facility for our customers here,” Kris said.