Case IH has announced a strengthening of its dealership network across parts of Queensland and NSW, with a number of existing dealerships expanding into neighboring communities.
Pete McCann, General Manager Case IH Australia/New Zealand said the new dealership arrangement is based on feedback from customers and an ongoing focus on providing a high level of customer service across the network. He said:
“Our dealerships are well known for their customer relationships and service capabilities and this latest round of changes will only strengthen that, with some of the strongest performers in our dealer network taking on new branch locations.”
The expansion comes about due to Wideland Ag leaving the Case IH dealership network.
Wideland Ag has been part of the Case IH network since 2010, with six dealerships in Tamworth, Gunnedah, Narromine and Gilgandra in NSW, and Toowoomba and Dalby in Queensland.
Three Rivers Machinery is now operating the Case IH dealerships in Narromine and Gilgandra, in addition to its Warren branch, while Kenway & Clark – with dealerships in Moree, Inverell, Wee Waa and Goondiwindi, has taken on the existing Case IH dealership in Gunnedah and will open a new Tamworth Case IH branch early in 2021.
New arrangements for the Toowoomba and Dalby Case IH dealerships are currently being worked through and are expected to be confirmed in November. Pete said:
“Customers can be assured they’ll receive the highest level of service and support during and after the changeover to these new service providers. The dealerships expanding into these communities are proven performers within our dealership network and we know they have the tenure and experience to elevate the service levels demanded by our customer base today and into the future.”
“While certain manufacturers prefer a dealer network made up of just a few ‘super dealers’, at Case IH we strive to have a connection with the local community through a network of locally-owned operators with a vast knowledge of the areas in which they operate and a wealth of experience when it comes to customer service and product support.”
“These six locations, once operated by one dealer, have now been reallocated to a number of exceptional existing dealer groups, ensuring we strengthen these locally-owned operators and maximize their opportunities, and those of their customers, now and into the future. Quality and responsive customer service are at the heart of everything we do and it’s important to us all of our customers – regardless of the size of their business – receive the personalized attention they deserve, rather than becoming lost in a corporate dealership model.”
During this changeover period, Pete said customers should contact the new Case IH dealers in their local area. For Tamworth customers, contact Kenway & Clark’s Gunnedah branch with any inquiries prior to the new Tamworth branch opening, and Dalby and Toowoomba customers can call 1800 232 583 should they require assistance while the new arrangements are being confirmed. Case IH is also committed to honouring all existing sales and maintenance contracts, and warranties. Pete said:
“We appreciate this is a big change, and with North-West NSW and South-West Queensland on the cusp of a busy harvest season, we know it’s a critical time. But we believe these changes are for the benefit of our customers, and the dealer network as a whole, and we thank customers in advance for their understanding and ongoing support.”