They are your unsung heroes. They are the first line of defense, making sure your Cat products are ready to go wherever and whenever you need it. They are service technicians.
Whether they work for a Cat dealer, a local repair shop, or directly for you, these women and men are critical to the success of your business. There is a critical need for new, qualified technicians. Over the next decade, Caterpillar and Cat dealers alone will be hiring tens of thousands of technicians just to meet current demands.
Cat Trial 10: Tech Test celebrates the work technicians do and gives them the chance to show off their skills. Technicians work in a fast-paced environment and Tech Test combines that with exciting challenges to test their skill and endurance. The course consists of four challenges: The Cat Can Test is a 3D puzzle that Caterpillar designed; an oversized version of the one that some dealerships use to gage mechanical aptitude. Next, technicians test their desire to learn, where they’ll match Cat engines to specific applications. From there, they’ll hit the troubleshooting challenge, testing their knowledge of Cat services. Then they show computer skills, where they use the Cat App to pull a parts order. And they’ll finish with a safety mindset as they deliver the parts to the job site.
Qualified technicians do so much more than turn wrenches. They understand your business. They understand your industry. They have access to all the latest tools and technology. And they have a team of people who serve as mentors, who guide them and help them learn to be the ultimate troubleshooters, doing their best to figure out the problem the first time.
Through guided training, like the Think Big program and hands-on experience, technicians know a wide range of technologies such as:
- electronically controlled engines
- computer-based diagnostics
- state-of-the-art hydraulics
- transmissions and more